For chat, you need to log into the Multimedia Chat. This is the same as logging into the Voice Multimedia Server….
You can go to acr.mmipoffice.com to log into and download the client
Now you will need to be logged into the ACR Agent Desktop. The default login is: username(Ext Number).
Once logged in, your icons need to be green to show you are logged in…
If you are not logged into the agent desktop….the chat icon at the bottom of the page will show that there are no logged in agents….
And if you click on it, you can send an email
Once you are someone are logged in, the widget changes to show someone is available, and logged into the queue
And now if you click on it,
Now you can enter your name to chat…
You are tehn added to the queue
And able to chat with an agent…(Customer View)
If you click on the bottom left menu icon, you can have some additional experiences…transfer etc…
You can also enter an Account Code in the upper portion.
Now you can look at “Cradle to Grave” to see the interaction…
The customer would also have the option to save the chat session…